Shipping Policy

Processing Time

Orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed on weekends or major holidays.

Shipping Carriers & Estimates

We ship via USPS, UPS, and FedEx. Estimated delivery is 2 to 7 business days for standard shipping, or 1 to 3 business days for expedited shipping. Shipping rates are calculated at checkout based on weight, destination, and method, and we occasionally offer free-shipping promotions.

Address Accuracy

You're responsible for providing an accurate shipping address. Additional fees may apply if an order is returned due to an incorrect address.

Lost or Stolen Packages

We are not responsible for packages lost or stolen after being marked as delivered, but we'll gladly help you file a claim with the carrier.

Damaged Shipments

If your order arrives damaged, contact us within 48 hours with photos and your order number so we can make it right.

International Shipping

We currently ship primarily within the United States. Any future international shipping would include customs and duties, which are the customer's responsibility.

Natural Product Variation

Because many of our products are natural foods, minor changes in texture or appearance from temperature exposure in transit are normal and not considered a defect.

Contact Us

Questions about shipping? Email Info@thamarat-us.com, we respond within 1 to 2 business days.